The Property Ombudsman

01722 335458
London
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Listing Description

We provide an independent and impartial dispute resolution service
for consumers and property businesses. Our Codes of Practice and decision-making process are designed to promote fairness for all parties. Learn more about our codes, how we handle complaints, or our governance.

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  • Accepts Credit Cards

Why do I have to complain to the business first?

The first step is to let the business know that you are unhappy, to give them chance to make things right. It’s best if you do this as soon as you are aware of a problem, many issues can be resolved quickly

We aim to provide your case outcome within 90 days of receiving the complete case file, except in complex cases. We work carefully through each case to ensure every decision is fair and thorough.

If we support your complaint, we can make the property business take steps to put matters right, including paying compensation.

Our average awards of compensation are between £300 and £600.

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